Shipping & Delivery

Made to order

Every piece is printed to order, just for you. Each product page shows where it's made and its estimated delivery time.

Printed in Australia

Items marked Printed in Australia are made by our Australian print partners. Allow 3–5 business days for production; delivery within Australia then usually takes 2–7 business days. Regional and remote areas may take a little longer.

Ships internationally

Items marked Ships internationally (for example phone cases) are made by our international print partners. Their estimated delivery time to Australia is shown on each product, including production, and ranges from about 6–15 to 13–35 business days depending on the item.

Proofs

If you ask for a proof before printing, production starts once you approve it. This usually adds about 1 business day.

Shipping costs

One flat fee per order, whatever the quantity. Standard shipping within Australia is $11.95 for the whole order, whether you order 1 item or 20. Express is $15, and international orders are $20.

Free standard shipping within Australia on orders over $120. It's applied automatically at checkout.

Tracking

You'll receive an email with tracking details as soon as your order ships.

Multiple items

Items in one order may be printed at different facilities and arrive in separate parcels at different times.

Address details

Please double-check your shipping address at checkout. If you notice an error, email info@customiselab.com.au as soon as possible.

Lost or damaged in transit

If your parcel is lost or arrives damaged, contact us with your order number and photos and we'll arrange a replacement.