Open any product, add your text or upload a photo or logo, and drag it into place. The live preview shows your design on the real product, in the exact area we print. When you're happy, add it to your cart.

Very close, but it isn't a photograph of your finished piece. Fabric texture, curved surfaces (like mugs and bottles), seams and lighting can make the printed result look slightly different, and colours vary between screens. If you want to be certain, tick Send me a proof first on the product page.

Yes, free of charge. Tick Send me a proof first before adding to cart. After you order, we'll check your design's size, sharpness and placement and email you a proof. Nothing is printed until you approve it. You can ask for changes, or cancel for a full refund, at that stage. Proofs add about 1 business day.

Use our Custom Design & Bulk Orders form. Tell us your idea and we'll create the design for you, combining photos, matching a font, cleaning up a logo or laying out something new. You'll get a fixed quote within 1 business day before you pay anything. You'll also find a Request a custom design link on every product page.

Always us. You deal directly with Customise Lab from your first question to delivery. Our print partners don't handle customer enquiries; we manage everything for you. Email info@customiselab.com.au or use our contact page. We reply within 1 business day.

Items marked Printed in Australia are made by our Australian print partners and usually arrive within about a week. Items marked Ships internationally are made by our international print partners. Each product shows its estimated delivery time (for example 6–15 or 13–35 business days). Every order includes tracking.

One flat fee per order: $11.95 standard shipping within Australia, whether you order 1 item or 20. Orders over $120 ship free. Express is $15 and international orders are $20. See Shipping & Delivery.

Use the original, full-size photo (at least 2000 px wide). Screenshots and images saved from social media often print blurry. For logos, a transparent PNG gives the cleanest result. We print exactly what you design, so please double-check spelling.

Email us within 12 hours of ordering, or before you approve your proof, and we'll update or cancel it. Once production has started, orders can't be changed.

We can't accept change-of-mind returns on personalised items, including wrong size. If anything arrives faulty, damaged or misprinted, we'll replace it or refund you. See Returns & Refunds.

Yes. Because shipping is one flat fee per order, ordering several pieces together saves on shipping. For teams, businesses, clubs and events, use our Custom Design & Bulk Orders form for a quote.

Yes. Sign up to our newsletter for 10% off your first order with code WELCOME10, and get free standard shipping within Australia on orders over $120. Free shipping is applied automatically at checkout.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. Checkout is secure and encrypted.